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24/7 emergency line
Emergency property repairs, 24/7
Active leaks, no heat, sewage backups, broken entry doors and windows, storm damage. Call now; don’t use the online form.
What counts as an emergency
- Active water leaks, burst pipes or ice-dam leaks into units
- No heat in winter
- Sewage backups
- Broken entry doors, windows or locks that leave a building unsecured
- Storm damage that leaves a roof or wall open
- Electrical hazards: sparking, burning smell, exposed live wiring (call 911 first if there is fire or smoke)
For gas smells, fire or anyone in danger, call 911 first.
When you call
Have this ready
- Property address and unit
- What’s happening and when it started
- Whether water or power is shut off
- Access: who can let us in
- Your PO or NTE for after-hours work, if you have one
Response target: on site within [X] hours. After-hours rates: [rates].
Not an emergency?
Send a work order and we’ll call within [X] business hours.
Emergency? Call [PHONE], 24/7.